Having an issue with our service or equipment? We’re here to help.

At Speedcast Government, we’re deeply committed to providing our customers with best-in-class support. Our world-class teams are made up of experienced and passionate people in 40 countries—including 250 engineers and 24/7 multilingual technical support centers.

Our Monitoring System

Our monitoring system often identifies and eliminates problems before they even become visible to users. We monitor 24/7/365.

24-Hour Helpline

Call our helpline to report a fault at any time, from anywhere. We will generate a trouble ticket from your call.

Trouble Ticket System

We open a trouble ticket (TT) for every service problem. We will work on the problem immediately after TT opening.

Our step-by-step process for issue resolution

At Speedcast Government, we want your experience to be seamless. We’ve developed a proven step-by-step process to resolve problems and get your business back up and running as soon as possible.

Trouble Ticket Opened

A trouble ticket (TT) is opened for every service problem, regardless of source (customer call or network originated). Fault clearance starts immediately after TT opening.

Fault Resolution

We provide updates by telephone, email or in-person. We recommend that you direct any questions to the helpline or your account manager.

Remote/On-site Diagnostics

Our engineers will initiate remote diagnostics and work with your onsite team. If necessary, we will send our techs to your remote site.

Outage Clearance

We will notify you when your service has been repaired and when the outage ends. You may test the service before accepting final clearance.

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