Having an issue with our service or equipment? We’re here to help.
Our Monitoring System
Our monitoring system often identifies and eliminates problems before they even become visible to users. We monitor 24/7/365.
Call our helpline to report a fault at any time, from anywhere. We will generate a trouble ticket from your call.
Trouble Ticket System
We open a trouble ticket (TT) for every service problem. We will work on the problem immediately after TT opening.
Our step-by-step process for issue resolution
Trouble Ticket Opened
A trouble ticket (TT) is opened for every service problem, regardless of source (customer call or network originated). Fault clearance starts immediately after TT opening.
We provide updates by telephone, email or in-person. We recommend that you direct any questions to the helpline or your account manager.
Our engineers will initiate remote diagnostics and work with your onsite team. If necessary, we will send our techs to your remote site.
We will notify you when your service has been repaired and when the outage ends. You may test the service before accepting final clearance.